Shopping Guide

If a product comes in more than one version — size, color, and so on — you'll see the options right on the product page. Pick the version you want and the price updates. You have to choose a version before you can add it to your cart, but you can always change your mind before checking out.

We make everything we sell, so modifications are often possible. If you don't see something that fits what you're after, reach out and we'll see if we can build it — info@jimsupport.com.

Most core items ship within one business day, in discreet packaging with a return address of FLINC, Palm Desert, CA. We ship worldwide, but some countries' laws prevent us from shipping there — if yours isn't listed at checkout, we likely can't send to you.

Full details are on our Shipping page.

We personally review every order before charging or shipping it, so we can catch errors and reach out if anything looks off. We also double-check whether repacking your order could save you money — if it can, we'll reduce your price automatically.

We collect sales tax on orders shipped within California. Outside California, you're responsible for any sales tax, VAT, customs duties, or import fees your country charges — since those are owed to your government, not us, we can't collect or advise on them. Please look into this before ordering internationally.

No — an account and the newsletter are separate, so you're always in control of how you hear from us. To get sales and new-product updates, sign up using the form at the bottom of any page. You'll get a confirmation email (check spam) — click it to finish subscribing.